Return Policies

At G3 Rolling Mills, we value our customers’ satisfaction and trust. Below, we present our return policy, which aims to ensure a positive experience for those who purchase our products.

Return Conditions:

1. Violated Packaging:

   • We will only accept returns if the machine received was clearly damaged in its packaging at the time of delivery.

2. Manufacturing Defects:

   • If the machine presents manufacturing defects, we guarantee the right to return. We request that any issues identified are reported immediately to our support team.

Return Process:

1. Prior Communication:

   • Please contact us within a maximum period of 7 working days after receiving the product, informing in detail the reason for the return.

2. Return Request Assessment:

   • Our team will review the information provided and, if approved, we will provide the necessary instructions for the return process.

3. Original Packaging:

   • We request that the product be returned in its original packaging, with all accessories and manuals included.

4. Product Inspection:

   • After we receive the returned product, we will carry out an inspection to confirm that it meets the conditions established for return.

5. Refund or Replacement:

   • If the return is approved, we will offer the option of a full refund of the amount paid or replacement of the product, depending on stock availability.

Exclusions:

• We do not accept returns for reasons of "regret" or indecision in the purchase. We encourage our customers to ask any questions they may have before purchasing, and we are available to provide additional information as needed.